At LED SIGN BD LTD, we aim to ensure complete customer satisfaction with every purchase. However, if you are not completely satisfied with your purchase, please read through our Refund and Returns Policy for further details.
Returns
Eligibility for Returns:
We accept returns for products that are damaged, defective, or not as described. Returns must be made within 7 days of receiving the product.
Conditions for Returns:
- The product must be in its original condition, unused, and in the original packaging.
- If the product was received in a defective or damaged condition, please contact us immediately with supporting images or videos of the damage.
Non-Returnable Items:
- Customized or personalized products (e.g., custom-designed signboards or nameplates).
- Products that have been used or installed.
Refunds
- Eligibility for Refunds:
Refunds will be issued only in cases where the product is damaged, defective, or not as described. Refunds will be processed within 7 business days after we receive the returned item. - Refund Process:
To initiate a refund, please contact us at info@ledsignbdltd.com with your order details, including the order number and images of the damaged or defective product. Once the return is approved, you will be provided with instructions on how to return the item. - Refund Method:
Refunds will be issued to the original payment method. The amount refunded will be for the purchase price of the product, excluding shipping costs, unless the item is damaged or defective.
Exchanges
If you would like to exchange an item for a different product, please contact us within 7 days of receiving your order. We will assist you in processing the exchange depending on stock availability.
Contact Us
If you have any questions about our returns or refund policy, please contact us at:
Email: info@ledsignbdltd.com
Phone: 01984888877
We are here to help and ensure that you have the best experience with LED SIGN BD LTD!
